When choosing OTA's (Online Travel Agencies), it's important to know, when will you get paid and what about if your guest cancels?

We have put together a helpful summary of the terms of the OTAs that currently Integrate with indie!

Payment

Payment schedules are based on the customer’s travel date in order to ensure accuracy of payment in the event of cancellations, amendments, or refunds.

  • Bank payments are made by the 11th working day of the month after travel
  • Payoneer payments are made by the 3rd working day of the month after travel
  • PayPal payments are made the Monday following the date of travel

Cancellation

Customized cancellation policies are not available and hosts will have to select from the following cancellation policy options when loading their tours:

  • Standard: 100% refund for cancellations made at least 24 hours in advance of the start date of the experience. Cancellations made within 24 hours of the start date of the experience will receive no refund
  • All sales final: Travelers will not receive a refund regardless of booking status
  • Non-standard: These policies apply to select experiences (most commonly multi-day or tours lasting over 24 hours). Non-standard cancellations policies include:
    - Moderate: 100% refund for cancellations made up to 4 days before the start date of the experience. Cancellations made after that time period will receive no refund
    - Strict: Travelers may cancel up to 7 days before the start date of the experience to receive a full refund, and between 3-6 days to receive a 50% refund. Cancellations after that time period will receive no refund

The Viator Supplier Agreement can be found here.


Payment

All suppliers are on an automatic payment scheme called Expedia Auto-Pay which means you are sent your payment without the need to invoice Expedia. On the first business day of the month, the Expedia Accounts Payable team will pull a report of all arrivals/redemptions for the previous month.

  • Expedia will automatically generate a payment for these arrivals/redemptions and send it to you via the payment method currently on file within 30 days upon reconciliation by our Finance Team.
  • After payment, you will receive a remittance advice detailing what vouchers are included in the payment to the email address you have provided. You can also review the relevant bookings in the Local Expert Partner Central Self-Service tool.

Cancellation

Expedia has a standard customer cancellation policy of 24 hours.

The Expedia Supplier Agreement can be found here.


Payment

At the Supplier’s option, GetYourGuide will make payments to Supplier either once per month or twice per month.

(a) Payment Once Per Month.

This section is applicable if Supplier chooses to be paid once per month. By the fifth Business Day of each month, GetYourGuide will transfer an amount to the Supplier’s Payment Account equal to (i) the total amount collected from Customers for Completed Bookings occurring in the prior month, less (ii) applicable Commission.

(b) Payment Twice Per Month.

This section is applicable if Supplier chooses to be paid twice per month. By the fifth Business Day of each month, GetYourGuide will transfer an amount to the Supplier’s Payment Account equal to the total amount collected from Customers for Completed Bookings occurring in the Second Half of the prior month, less (i) applicable Commission, and (ii) a 2% processing fee. By the twentieth Business Day of each month, GetYourGuide will transfer an amount to the Supplier’s Payment Account equal to the total amount collected from Customers for Completed Bookings occurring in the First Half of that month, less (a) applicable Commission and (b) a 2% processing fee

Cancellation

All cancellations must be made by a Customer through the GetYourGuide Platform or GetYourGuide customer service.

(a) During the Free Cancellation Period.

If a Customer cancels a Booking during the Free Cancellation Period, GetYourGuide will give the Customer a Full Refund. If GetYourGuide gives a Customer a Full Refund, pursuant to this section or for any other reason, (A) Supplier will receive no payment for the Booking, and (B) GetYourGuide will receive no Commission for the Booking.

(b) After the Free Cancellation Period.

If a Customer cancels a Booking after the Free Cancellation Period has ended, and there are no extenuating circumstances, the Booking will be treated as a Completed Booking for purposes of payment. If there are extenuating circumstances, GetYourGuide may give the Customer a Full Refund.

(c) Force Majeure Situations.

In the event that Supplier cancels Services because of a Force Majeure Situation, Supplier must notify GetYourGuide’s customer service department immediately. A Customer may cancel a Booking if a Force Majeure Situation occurs at the travel destination, regardless of whether Supplier continues to provide Services during the affected period of time. If Supplier or Customer cancels a Booking in connection with a Force Majeure Situation, GetYourGuide will give the Customer a Full Refund.

(d) No Shows.

If a Customer is a No Show and there are no extenuating circumstances, the Booking will be treated as a Completed Booking for purposes of payment. If there are extenuating circumstances, GetYourGuide may give the Customer a Full Refund.

The Get Your Guide Supplier Agreement can be found here.


Booking Protect

Booking Protect is available to all indie hosts using the indie Booking Widget on their website.

Note that all terms are correct at the time of publishing. For the most up to date terms please review the supplier agreements of each individual channel.